Очередь+ GoSub

Опции B и b отрабатывают ПЕРЕД ПОПЫТКОЙ ВЫЗОВА агента, то есть перед тем, как уже зазвонит телефон. Если у Вас есть свободный агент -- фактически это произойдет сразу после постановки в очередь. Но если свободных агентов нет, придется ждать, пока кто-то освободится. Ну либо лепить костыль с фейковым агентом в очереди через Local :) Я бы рекомендовал все-таки выполнять необходимые действия сразу перед постановкой в очередь.

pbx*CLI> core show application Queue -= Info about application 'Queue' =- [Synopsis] Queue a call for a call queue. [Description] In addition to transferring the call, a call may be parked and then picked up by another user. This application will return to the dialplan if the queue does not exist, or any of the join options cause the caller to not enter the queue. This application does not automatically answer and should be preceeded by an application such as Answer(), Progress(), or Ringing(). This application sets the following channel variables upon completion: ${QUEUESTATUS}: The status of the call as a text string. TIMEOUT FULL JOINEMPTY LEAVEEMPTY JOINUNAVAIL LEAVEUNAVAIL CONTINUE ${ABANDONED}: If the call was not answered by an agent this variable will be TRUE. TRUE [Syntax] Queue(queuename[,options[,URL[,filename[&filename2[&...]][,timeout[,AGI[,macro[,gosub[,rule[,position]]]]]]]]]) [Arguments] options b([[context^]exten^]priority[(arg1[^...][^argN])]): Before initiating an outgoing call, 'Gosub' to the specified location using the newly created channel. The 'Gosub' will be executed for each destination channel. B([[context^]exten^]priority[(arg1[^...][^argN])]): Before initiating the outgoing call(s), 'Gosub' to the specified location using the current channel. C: Mark all calls as "answered elsewhere" when cancelled. c: Continue in the dialplan if the callee hangs up. d: data-quality (modem) call (minimum delay). F([[context^]exten^]priority): When the caller hangs up, transfer the *called member* to the specified destination and *start* execution at that location. NOTE: Any channel variables you want the called channel to inherit from the caller channel must be prefixed with one or two underbars ('_'). F: When the caller hangs up, transfer the *called member* to the next priority of the current extension and *start* execution at that location. NOTE: Any channel variables you want the called channel to inherit from the caller channel must be prefixed with one or two underbars ('_'). NOTE: Using this option from a Macro() or GoSub() might not make sense as there would be no return points. h: Allow *callee* to hang up by pressing '*'. H: Allow *caller* to hang up by pressing '*'. n: No retries on the timeout; will exit this application and go to the next step. i: Ignore call forward requests from queue members and do nothing when they are requested. I: Asterisk will ignore any connected line update requests or any redirecting party update requests it may receive on this dial attempt. r: Ring instead of playing MOH. Periodic Announcements are still made, if applicable. R: Ring instead of playing MOH when a member channel is actually ringing. t: Allow the *called* user to transfer the calling user. T: Allow the *calling* user to transfer the call. w: Allow the *called* user to write the conversation to disk via Monitor. W: Allow the *calling* user to write the conversation to disk via Monitor. k: Allow the *called* party to enable parking of the call by sending the DTMF sequence defined for call parking in "features.conf". K: Allow the *calling* party to enable parking of the call by sending the DTMF sequence defined for call parking in "features.conf". x: Allow the *called* user to write the conversation to disk via MixMonitor. X: Allow the *calling* user to write the conversation to disk via MixMonitor. URL <URL> will be sent to the called party if the channel supports it. filename Announcement file(s) to play to agent before bridging call, overriding the announcement(s) configured in "queues.conf", if any. timeout Will cause the queue to fail out after a specified number of seconds, checked between each "queues.conf" <timeout> and <retry> cycle. AGI Will setup an AGI script to be executed on the calling party's channel once they are connected to a queue member. macro Will run a macro on the called party's channel (the queue member) once the parties are connected. NOTE: Macros are deprecated, GoSub should be used instead. gosub Will run a gosub on the called party's channel (the queue member) once the parties are connected. The subroutine execution starts in the named context at the s exten and priority 1. rule Will cause the queue's defaultrule to be overridden by the rule specified. position Attempt to enter the caller into the queue at the numerical position specified. '1' would attempt to enter the caller at the head of the queue, and '3' would attempt to place the caller third in the queue. [See Also] Queue(), QueueLog(), AddQueueMember(), RemoveQueueMember(), PauseQueueMember(), UnpauseQueueMember(), QUEUE_VARIABLES, QUEUE_MEMBER, QUEUE_MEMBER_COUNT, QUEUE_EXISTS, QUEUE_GET_CHANNEL, QUEUE_WAITING_COUNT, QUEUE_MEMBER_LIST, QUEUE_MEMBER_PENALTY 

core show application Queue Queue(queuename[,options[,URL[,announceoverride[,timeout[,AGI[,macro[,gosub[,rule[,position]]]]]]]]]) 

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