Это где добавить ? У меня такая-же штука раз - два в месяц происходит....
amonra ( 2014-07-07 17:29:41 +0400 )редактироватьВ настройках очереди есть опция Skip busy agents
plastilin ( 2014-07-07 20:42:58 +0400 )редактироватьSkip Busy Agents: When set to 'Yes' agents who are on an occupied phone will be skipped as if the line were returning busy. This means that Call Waiting or multi-line phones will not be presented with the call and in the various hunt style ring strategies, the next agent will be attempted. When set to 'Yes + (ringinuse=no)' the queue configuration flag 'ringinuse=no' is set for this queue in addition to the phone's device status being monitored. This results in the queue tracking remote agents (agents who are a remote PSTN phone, called through Follow-Me, and other means) as well as PBX connected agents, so the queue will not attempt to send another call if they are already on a call from any queue. When set to 'Queue calls only (ringinuse=no)' the queue configuration flag 'ringinuse=no' is set for this queue also but the device status of locally connected agents is not monitored. The behavior is to limit an agent belonging to one ore more queues to a single queue call. If they are occupied from other call
plastilin ( 2014-07-07 20:43:14 +0400 )редактироватьНо у меня даже при выставленной опции - это не работает. Все равно идут сигналы вызова. Добавил в queuespostcustom.conf
plastilin ( 2014-07-07 20:46:06 +0400 )редактировать
Может кому то это поможет, проблема оказалась в другом. Связка между GSM шлюзом и Elastix. Отключил вторую линию на карте, гудки пропали.
plastilin ( 2014-07-08 21:21:42 +0400 )редактировать