ivr нету звука

Добрый день пытаюсь настроить ivr. когда звоню с внутреннего номера на 7777 приветствие проигрывается нормально

лог

== Using SIP RTP CoS mark 5
   -- Executing [7777@from-internal:1] Goto("SIP/1102-00000006", "from-pstn,7777,1") in new stack
   -- Goto (from-pstn,7777,1)
   -- Executing [7777@from-pstn:1] NoOp("SIP/1102-00000006", "Catch-All DID Match - Found 7777 - You probably want a DID for this.") in new stack
   -- Executing [7777@from-pstn:2] Goto("SIP/1102-00000006", "ext-did,s,1") in new stack
   -- Goto (ext-did,s,1)
   -- Executing [s@ext-did:1] Set("SIP/1102-00000006", "__FROM_DID=s") in new stack
   -- Executing [s@ext-did:2] Gosub("SIP/1102-00000006", "app-blacklist-check,s,1") in new stack
   -- Executing [s@app-blacklist-check:1] GotoIf("SIP/1102-00000006", "0?blacklisted") in new stack
   -- Executing [s@app-blacklist-check:2] Set("SIP/1102-00000006", "CALLED_BLACKLIST=1") in new stack
   -- Executing [s@app-blacklist-check:3] Return("SIP/1102-00000006", "") in new stack
   -- Executing [s@ext-did:3] ExecIf("SIP/1102-00000006", "0 ?Set(CALLERID(name)=1102)") in new stack
   -- Executing [s@ext-did:4] Set("SIP/1102-00000006", "__CALLINGPRES_SV=allowed_not_screened") in new stack
   -- Executing [s@ext-did:5] Set("SIP/1102-00000006", "CALLERPRES()=allowed_not_screened") in new stack
   -- Executing [s@ext-did:6] Goto("SIP/1102-00000006", "ivr-5,s,1") in new stack
   -- Goto (ivr-5,s,1)
   -- Executing [s@ivr-5:1] Set("SIP/1102-00000006", "MSG=custom/RostovMenu") in new stack
   -- Executing [s@ivr-5:2] Set("SIP/1102-00000006", "LOOPCOUNT=0") in new stack
   -- Executing [s@ivr-5:3] Set("SIP/1102-00000006", "__DIR-CONTEXT=") in new stack
   -- Executing [s@ivr-5:4] Set("SIP/1102-00000006", "_IVR_CONTEXT_ivr-5=") in new stack
   -- Executing [s@ivr-5:5] Set("SIP/1102-00000006", "_IVR_CONTEXT=ivr-5") in new stack
   -- Executing [s@ivr-5:6] GotoIf("SIP/1102-00000006", "0?begin") in new stack
   -- Executing [s@ivr-5:7] Answer("SIP/1102-00000006", "") in new stack
   -- Executing [s@ivr-5:8] Wait("SIP/1102-00000006", "1") in new stack
   -- Executing [s@ivr-5:9] Set("SIP/1102-00000006", "TIMEOUT(digit)=3") in new stack
   -- Digit timeout set to 3.000
   -- Executing [s@ivr-5:10] Set("SIP/1102-00000006", "TIMEOUT(response)=20") in new stack
   -- Response timeout set to 20.000
   -- Executing [s@ivr-5:11] Set("SIP/1102-00000006", "__IVR_RETVM=") in new stack
   -- Executing [s@ivr-5:12] ExecIf("SIP/1102-00000006", "1?Background(custom/RostovMenu)") in new stack
   -- <SIP/1102-00000006> Playing 'custom/RostovMenu.slin' (language 'en')
 == Spawn extension (ivr-5, s, 12) exited non-zero on 'SIP/1102-00000006'
   -- Executing [h@ivr-5:1] Hangup("SIP/1102-00000006", "") in new stack
 == Spawn extension (ivr-5, h, 1) exited non-zero on 'SIP/1102-00000006'

когда с внешки то тишина

 -- Executing [122885@from-trunk:1] NoOp("SIP/rostov_in-00000007", "Catch-All DID Match - Found 122885 - You probably want a DID for this.") in new stack
    -- Executing [122885@from-trunk:2] Goto("SIP/rostov_in-00000007", "ext-did,s,1") in new stack
    -- Goto (ext-did,s,1)
    -- Executing [s@ext-did:1] Set("SIP/rostov_in-00000007", "__FROM_DID=s") in new stack
    -- Executing [s@ext-did:2] Gosub("SIP/rostov_in-00000007", "app-blacklist-check,s,1") in new stack
    -- Executing [s@app-blacklist-check:1] GotoIf("SIP/rostov_in-00000007", "0?blacklisted") in new stack
    -- Executing [s@app-blacklist-check:2] Set("SIP/rostov_in-00000007", "CALLED_BLACKLIST=1") in new stack
    -- Executing [s@app-blacklist-check:3] Return("SIP/rostov_in-00000007", "") in new stack
    -- Executing [s@ext-did:3] ExecIf("SIP/rostov_in-00000007", "0 ?Set(CALLERID(name)=+78632825030)") in new stack
    -- Executing [s@ext-did:4] Set("SIP/rostov_in-00000007", "__CALLINGPRES_SV=allowed_not_screened") in new stack
    -- Executing [s@ext-did:5] Set("SIP/rostov_in-00000007", "CALLERPRES()=allowed_not_screened") in new stack
    -- Executing [s@ext-did:6] Goto("SIP/rostov_in-00000007", "ivr-5,s,1") in new stack
    -- Goto (ivr-5,s,1)
    -- Executing [s@ivr-5:1] Set("SIP/rostov_in-00000007", "MSG=custom/RostovMenu") in new stack
    -- Executing [s@ivr-5:2] Set("SIP/rostov_in-00000007", "LOOPCOUNT=0") in new stack
    -- Executing [s@ivr-5:3] Set("SIP/rostov_in-00000007", "__DIR-CONTEXT=") in new stack
    -- Executing [s@ivr-5:4] Set("SIP/rostov_in-00000007", "_IVR_CONTEXT_ivr-5=") in new stack
    -- Executing [s@ivr-5:5] Set("SIP/rostov_in-00000007", "_IVR_CONTEXT=ivr-5") in new stack
    -- Executing [s@ivr-5:6] GotoIf("SIP/rostov_in-00000007", "0?begin") in new stack
    -- Executing [s@ivr-5:7] Answer("SIP/rostov_in-00000007", "") in new stack
    -- Executing [s@ivr-5:8] Wait("SIP/rostov_in-00000007", "1") in new stack
    -- Executing [s@ivr-5:9] Set("SIP/rostov_in-00000007", "TIMEOUT(digit)=3") in new stack
    -- Digit timeout set to 3.000
    -- Executing [s@ivr-5:10] Set("SIP/rostov_in-00000007", "TIMEOUT(response)=20") in new stack
    -- Response timeout set to 20.000
    -- Executing [s@ivr-5:11] Set("SIP/rostov_in-00000007", "__IVR_RETVM=") in new stack
    -- Executing [s@ivr-5:12] ExecIf("SIP/rostov_in-00000007", "1?Background(custom/RostovMenu)") in new stack
    -- Executing [s@ivr-5:13] WaitExten("SIP/rostov_in-00000007", ",") in new stack
  == Spawn extension (ivr-5, s, 13) exited non-zero on 'SIP/rostov_in-00000007'
    -- Executing [h@ivr-5:1] Hangup("SIP/rostov_in-00000007", "") in new stack
  == Spawn extension (ivr-5, h, 1) exited non-zero on 'SIP/rostov_in-00000007'

в чем может быть проблема?