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спросил 2016-03-16 18:45:25 +0400

sattva Gravatar sattva

PearlPBX + приоритет в очереди

Доброго времени суток. Используем сборку asterisk 11.6 PearlPBX. Разработчик техподдержку не оказывает (разовали договор), требуется настроить стратегию очереди таким образом:

Blockquote В очереди на прием звонков находятся следующие операторы:

[root@pearlpbx asterisk]# asterisk -rx "queue show" CallCenter has 0 calls (max unlimited) in 'ringall' strategy (3s holdtime, 137s talktime), W:0, C:3294, A:395, SL:0.1% within 0s Members: 731 (SIP/731 from SIP/731) with penalty 1 (ringinuse disabled) (realtime) (Not in use) has taken 132 calls (last was 68032 secs ago) 765 (SIP/765 from SIP/765) with penalty 1 (ringinuse disabled) (realtime) (Not in use) has taken 76 calls (last was 81980 secs ago) 761 (SIP/761 from SIP/761) with penalty 1 (ringinuse disabled) (realtime) (In use) has taken 266 calls (last was 1117 secs ago) 722 (SIP/722 from SIP/722) with penalty 1 (ringinuse disabled) (realtime) (Not in use) has taken 264 calls (last was 1040 secs ago) 711 (SIP/711 from SIP/711) with penalty 1 (ringinuse disabled) (realtime) (Not in use) has taken 256 calls (last was 1338 secs ago) 744 (SIP/744 from SIP/744) (ringinuse disabled) (realtime) (Not in use) has taken 1183 calls (last was 2 secs ago) 743 (SIP/743 from SIP/743) (ringinuse disabled) (realtime) (Unavailable) has taken 70 calls (last was 170178 secs ago) 741 (SIP/741 from SIP/741) (ringinuse disabled) (realtime) (Not in use) has taken 1024 calls (last was 267 secs ago) 771 (SIP/771 from SIP/771) with penalty 1 (ringinuse disabled) (realtime) (paused) (Not in use) has taken 23 calls (last was 1029571 secs ago) No Callers

741+743+744 имеют повышенный приоритет и именно им направляется звонок в первые 15 секунд. Потом звонок идет на всех, кто не в состоянии "пауза". Состояние "пауза" генерируется по графику и описано ниже в коде диалплана.

Blockquote

Вот кусок диалплана

PearlPBX + приоритет в очереди

Доброго времени суток. Используем сборку asterisk 11.6 PearlPBX. Разработчик техподдержку не оказывает (разовали договор), требуется настроить стратегию очереди таким образом:

Blockquote

В очереди на прием звонков находятся следующие операторы:

[root@pearlpbx asterisk]# asterisk -rx "queue show" CallCenter has 0 calls (max unlimited) in 'ringall' strategy (3s holdtime, 137s talktime), W:0, C:3294, A:395, SL:0.1% within 0s Members: 731 (SIP/731 from SIP/731) with penalty 1 (ringinuse disabled) (realtime) (Not in use) has taken 132 calls (last was 68032 secs ago) 765 (SIP/765 from SIP/765) with penalty 1 (ringinuse disabled) (realtime) (Not in use) has taken 76 calls (last was 81980 secs ago) 761 (SIP/761 from SIP/761) with penalty 1 (ringinuse disabled) (realtime) (In use) has taken 266 calls (last was 1117 secs ago) 722 (SIP/722 from SIP/722) with penalty 1 (ringinuse disabled) (realtime) (Not in use) has taken 264 calls (last was 1040 secs ago) 711 (SIP/711 from SIP/711) with penalty 1 (ringinuse disabled) (realtime) (Not in use) has taken 256 calls (last was 1338 secs ago) 744 (SIP/744 from SIP/744) (ringinuse disabled) (realtime) (Not in use) has taken 1183 calls (last was 2 secs ago) 743 (SIP/743 from SIP/743) (ringinuse disabled) (realtime) (Unavailable) has taken 70 calls (last was 170178 secs ago) 741 (SIP/741 from SIP/741) (ringinuse disabled) (realtime) (Not in use) has taken 1024 calls (last was 267 secs ago) 771 (SIP/771 from SIP/771) with penalty 1 (ringinuse disabled) (realtime) (paused) (Not in use) has taken 23 calls (last was 1029571 secs ago) No Callers

741+743+744 имеют должны имеють повышенный приоритет и именно им направляется звонок в первые 15 секунд. Потом звонок идет на всех, кто не в состоянии "пауза". Состояние "пауза" генерируется по графику и описано ниже в коде диалплана.

Blockquote

Вот кусок диалплана

[CallCenter] exten => X!,1,Wait(1) exten => _X!,n,Answer() ;exten => _X!,n,Playback(pearlpbx/custom/Vasvitaemedichnijcentr_Asklepij) exten => _X!,n,GotoIfTime(08:00-17:00,mon-fri,,?20) exten => _X!,n,GotoIfTime(17:00-19:00,mon-fri,,?30) exten => _X!,n,GotoIfTime(19:00-21:00,mon-fri,,?40) exten => _X!,n,GotoIfTime(21:00-23:00,mon-fri,,?50) exten => _X!,n,GotoIfTime(08:00-12:00,sat,,?60) exten => _X!,n,GotoIfTime(12:00-14:00,sat,,?70)

exten => X!,n,NoOp(HE PABOTAEM) exten => _X!,n,Playback(pearlpbx/nerabotaem20150312) ;exten => _X!,n,Playback(pearlpbx/custom/VasvitaemedichnijcentrAsklepij) ;exten => _X!,n,Playback(pearlpbx/custom/Nazhalzarazminemozhemovidpovistinavashdzvinok) ;exten => _X!,n,Playback(pearlpbx/custom/Boguniya8-23) ;exten => X!,n,Playback(pearlpbx/custom/Peretelefonujtebud-laskavrobochijchas) ;exten => _X!,n,Playback(pearlpbx/custom/Djakuemozarozuminnja2) ;exten => _X!,n,Playback(pearlpbx/custom/WaitinForYouCall) exten => _X!,n,Hangup(16) ; 8:00-17:00 Zvonki postupayut na vseh krome(711; 761; 771; 743) exten => _X!,20,NoOp exten => _X!,n,GoSub(subUnpauseAll,start,1()) exten => _X!,n,PauseQueueMember(CallCenter,SIP/711) exten => _X!,n,PauseQueueMember(CallCenter,SIP/761) exten => _X!,n,PauseQueueMember(CallCenter,SIP/771) exten => _X!,n,PauseQueueMember(CallCenter,SIP/743) exten => _X!,n,Goto(100) ; 17:00-19:00 Zvonki postupayut tolko na Shevchenko 14 (761) exten => _X!,30,NoOp exten => _X!,n,GoSub(subPauseAll,start,1()) exten => _X!,n,UnpauseQueueMember(CallCenter,SIP/761) exten => _X!,n,Goto(100) ; 19:00-21:00 Zvonki postupayut tolko na Vokzalnaya, 12 (711) exten => _X!,40,NoOp exten => _X!,n,GoSub(subPauseAll,start,1()) exten => _X!,n,UnpauseQueueMember(CallCenter,SIP/711) exten => _X!,n,Goto(100) ; 21:00-23:00 Zvonki postupayut tolko na Vokzalnaya 12 (711) exten => _X!,50,NoOp exten => _X!,n,GoSub(subPauseAll,start,1()) exten => _X!,n,UnpauseQueueMember(CallCenter,SIP/711) exten => _X!,n,Goto(100) ; SatAM 8:00-12:00 Zvonki postupayut tolko na CallCenter (741; 744) exten => _X!,60,NoOp exten => _X!,n,GoSub(subPauseAll,start,1()) exten => _X!,n,UnpauseQueueMember(CallCenter,SIP/741) exten => _X!,n,UnpauseQueueMember(CallCenter,SIP/744) exten => _X!,n,Goto(100) ; SatPM 12:00-14:00 Zvonki postupayut tolko na Shevchenko 14 (761) exten => _X!,70,NoOp exten => _X!,n,GoSub(subPauseAll,start,1()) exten => _X!,n,UnpauseQueueMember(CallCenter,SIP/761) exten => _X!,n,Goto(100)

; Queue exten => X!,100,Playback(pearlpbx/custom/Vasvitaemedichnijcentr_Asklepij) exten => _X!,n,Queue(CallCenter,rtT) exten => _X!,n,Hangup()

exten => _X!,150,AGI(PearlPBX-callback-add.pl,${CALLERID(num)},${EXTEN},${CHANNEL}) exten => _X!,n,Hangup();

[subPauseAll] exten => start,1,PauseQueueMember(CallCenter,SIP/711) same => n,PauseQueueMember(CallCenter,SIP/741) same => n,PauseQueueMember(CallCenter,SIP/743) same => n,PauseQueueMember(CallCenter,SIP/744) same => n,PauseQueueMember(CallCenter,SIP/722) same => n,PauseQueueMember(CallCenter,SIP/731) same => n,PauseQueueMember(CallCenter,SIP/761) same => n,PauseQueueMember(CallCenter,SIP/765) same => n,PauseQueueMember(CallCenter,SIP/771) same => n,PauseQueueMember(CallCenter,SIP/790) same => n,PauseQueueMember(CallCenter,SIP/791) same => n,PauseQueueMember(CallCenter,SIP/798) same => n,Return()

[subUnpauseAll] exten => start,1,UnpauseQueueMember(CallCenter,SIP/711) same => n,UnpauseQueueMember(CallCenter,SIP/741) same => n,UnpauseQueueMember(CallCenter,SIP/743) same => n,UnpauseQueueMember(CallCenter,SIP/744) same => n,UnpauseQueueMember(CallCenter,SIP/722) same => n,UnpauseQueueMember(CallCenter,SIP/731) same => n,UnpauseQueueMember(CallCenter,SIP/761) same => n,UnpauseQueueMember(CallCenter,SIP/765) same => n,UnpauseQueueMember(CallCenter,SIP/771) same => n,UnpauseQueueMember(CallCenter,SIP/790) same => n,UnpauseQueueMember(CallCenter,SIP/791) same => n,UnpauseQueueMember(CallCenter,SIP/798) same => n,Return()

;[Saturday] ;switch => Realtime/Saturday@extensions

741+743+744 должны имеють повышенный приоритет и именно им направляется звонок в первые 15 секунд. - КАК ЭТО РЕАЛИЗОВАТЬ?

PearlPBX + приоритет в очереди

Доброго времени суток. Используем сборку asterisk 11.6 PearlPBX. Разработчик техподдержку не оказывает (разовали договор), требуется настроить стратегию очереди таким образом:

В очереди на прием звонков находятся следующие операторы:

[root@pearlpbx asterisk]# asterisk -rx "queue show" CallCenter has 0 calls (max unlimited) in 'ringall' strategy (3s holdtime, 137s talktime), W:0, C:3294, A:395, SL:0.1% within 0s Members: 731 (SIP/731 from SIP/731) with penalty 1 (ringinuse disabled) (realtime) (Not in use) has taken 132 calls (last was 68032 secs ago) 765 (SIP/765 from SIP/765) with penalty 1 (ringinuse disabled) (realtime) (Not in use) has taken 76 calls (last was 81980 secs ago) 761 (SIP/761 from SIP/761) with penalty 1 (ringinuse disabled) (realtime) (In use) has taken 266 calls (last was 1117 secs ago) 722 (SIP/722 from SIP/722) with penalty 1 (ringinuse disabled) (realtime) (Not in use) has taken 264 calls (last was 1040 secs ago) 711 (SIP/711 from SIP/711) with penalty 1 (ringinuse disabled) (realtime) (Not in use) has taken 256 calls (last was 1338 secs ago) 744 (SIP/744 from SIP/744) (ringinuse disabled) (realtime) (Not in use) has taken 1183 calls (last was 2 secs ago) 743 (SIP/743 from SIP/743) (ringinuse disabled) (realtime) (Unavailable) has taken 70 calls (last was 170178 secs ago) 741 (SIP/741 from SIP/741) (ringinuse disabled) (realtime) (Not in use) has taken 1024 calls (last was 267 secs ago) 771 (SIP/771 from SIP/771) with penalty 1 (ringinuse disabled) (realtime) (paused) (Not in use) has taken 23 calls (last was 1029571 secs ago) No Callers

741+743+744 должны имеють повышенный приоритет и именно им направляется звонок в первые 15 секунд. Потом звонок идет на всех, кто не в состоянии "пауза". Состояние "пауза" генерируется по графику и описано ниже в коде диалплана.

Blockquote

Вот кусок диалплана

[CallCenter] exten => X!,1,Wait(1) exten => _X!,n,Answer() ;exten => _X!,n,Playback(pearlpbx/custom/Vasvitaemedichnijcentr_Asklepij) exten => _X!,n,GotoIfTime(08:00-17:00,mon-fri,,?20) exten => _X!,n,GotoIfTime(17:00-19:00,mon-fri,,?30) exten => _X!,n,GotoIfTime(19:00-21:00,mon-fri,,?40) exten => _X!,n,GotoIfTime(21:00-23:00,mon-fri,,?50) exten => _X!,n,GotoIfTime(08:00-12:00,sat,,?60) exten => _X!,n,GotoIfTime(12:00-14:00,sat,,?70)

exten => X!,n,NoOp(HE PABOTAEM) exten => _X!,n,Playback(pearlpbx/nerabotaem20150312) ;exten => _X!,n,Playback(pearlpbx/custom/VasvitaemedichnijcentrAsklepij) ;exten => _X!,n,Playback(pearlpbx/custom/Nazhalzarazminemozhemovidpovistinavashdzvinok) ;exten => _X!,n,Playback(pearlpbx/custom/Boguniya8-23) ;exten => X!,n,Playback(pearlpbx/custom/Peretelefonujtebud-laskavrobochijchas) ;exten => _X!,n,Playback(pearlpbx/custom/Djakuemozarozuminnja2) ;exten => _X!,n,Playback(pearlpbx/custom/WaitinForYouCall) exten => _X!,n,Hangup(16) ; 8:00-17:00 Zvonki postupayut na vseh krome(711; 761; 771; 743) exten => _X!,20,NoOp exten => _X!,n,GoSub(subUnpauseAll,start,1()) exten => _X!,n,PauseQueueMember(CallCenter,SIP/711) exten => _X!,n,PauseQueueMember(CallCenter,SIP/761) exten => _X!,n,PauseQueueMember(CallCenter,SIP/771) exten => _X!,n,PauseQueueMember(CallCenter,SIP/743) exten => _X!,n,Goto(100) ; 17:00-19:00 Zvonki postupayut tolko na Shevchenko 14 (761) exten => _X!,30,NoOp exten => _X!,n,GoSub(subPauseAll,start,1()) exten => _X!,n,UnpauseQueueMember(CallCenter,SIP/761) exten => _X!,n,Goto(100) ; 19:00-21:00 Zvonki postupayut tolko na Vokzalnaya, 12 (711) exten => _X!,40,NoOp exten => _X!,n,GoSub(subPauseAll,start,1()) exten => _X!,n,UnpauseQueueMember(CallCenter,SIP/711) exten => _X!,n,Goto(100) ; 21:00-23:00 Zvonki postupayut tolko na Vokzalnaya 12 (711) exten => _X!,50,NoOp exten => _X!,n,GoSub(subPauseAll,start,1()) exten => _X!,n,UnpauseQueueMember(CallCenter,SIP/711) exten => _X!,n,Goto(100) ; SatAM 8:00-12:00 Zvonki postupayut tolko na CallCenter (741; 744) exten => _X!,60,NoOp exten => _X!,n,GoSub(subPauseAll,start,1()) exten => _X!,n,UnpauseQueueMember(CallCenter,SIP/741) exten => _X!,n,UnpauseQueueMember(CallCenter,SIP/744) exten => _X!,n,Goto(100) ; SatPM 12:00-14:00 Zvonki postupayut tolko na Shevchenko 14 (761) exten => _X!,70,NoOp exten => _X!,n,GoSub(subPauseAll,start,1()) exten => _X!,n,UnpauseQueueMember(CallCenter,SIP/761) exten => _X!,n,Goto(100)

; Queue exten => X!,100,Playback(pearlpbx/custom/Vasvitaemedichnijcentr_Asklepij) exten => _X!,n,Queue(CallCenter,rtT) exten => _X!,n,Hangup()

exten => _X!,150,AGI(PearlPBX-callback-add.pl,${CALLERID(num)},${EXTEN},${CHANNEL}) exten => _X!,n,Hangup();

[subPauseAll] exten => start,1,PauseQueueMember(CallCenter,SIP/711) same => n,PauseQueueMember(CallCenter,SIP/741) same => n,PauseQueueMember(CallCenter,SIP/743) same => n,PauseQueueMember(CallCenter,SIP/744) same => n,PauseQueueMember(CallCenter,SIP/722) same => n,PauseQueueMember(CallCenter,SIP/731) same => n,PauseQueueMember(CallCenter,SIP/761) same => n,PauseQueueMember(CallCenter,SIP/765) same => n,PauseQueueMember(CallCenter,SIP/771) same => n,PauseQueueMember(CallCenter,SIP/790) same => n,PauseQueueMember(CallCenter,SIP/791) same => n,PauseQueueMember(CallCenter,SIP/798) same => n,Return()

[subUnpauseAll] exten => start,1,UnpauseQueueMember(CallCenter,SIP/711) same => n,UnpauseQueueMember(CallCenter,SIP/741) same => n,UnpauseQueueMember(CallCenter,SIP/743) same => n,UnpauseQueueMember(CallCenter,SIP/744) same => n,UnpauseQueueMember(CallCenter,SIP/722) same => n,UnpauseQueueMember(CallCenter,SIP/731) same => n,UnpauseQueueMember(CallCenter,SIP/761) same => n,UnpauseQueueMember(CallCenter,SIP/765) same => n,UnpauseQueueMember(CallCenter,SIP/771) same => n,UnpauseQueueMember(CallCenter,SIP/790) same => n,UnpauseQueueMember(CallCenter,SIP/791) same => n,UnpauseQueueMember(CallCenter,SIP/798) same => n,Return()

;[Saturday] ;switch => Realtime/Saturday@extensions

741+743+744 должны имеють повышенный приоритет и именно им направляется звонок в первые 15 секунд. - КАК ЭТО РЕАЛИЗОВАТЬ?

PearlPBX + приоритет в очереди

Доброго времени суток. Используем сборку asterisk 11.6 PearlPBX. Разработчик техподдержку не оказывает (разовали договор), требуется настроить стратегию очереди таким образом:

В очереди на прием звонков находятся следующие операторы:

[root@pearlpbx asterisk]# asterisk -rx -rx "queue show" show" CallCenter has 0 calls calls (max unlimited) in 'ringall' strategy strategy (3s holdtime, 137s talktime), W:0, W:0, C:3294, A:395, SL:0.1% within 0s 0s
Members: 731 (SIP/731 from SIP/731) with penalty 1 (ringinuse disabled) disabled) (realtime) (Not in use) has taken 132 132 calls (last was 68032 secs ago) 765 (SIP/765 from SIP/765) with penalty 1 (ringinuse disabled) disabled) (realtime) (Not in use) has taken 76 76 calls (last was 81980 secs ago) 761 (SIP/761 from SIP/761) with penalty 1 (ringinuse disabled) disabled) (realtime) (In use) has taken 266 266 calls (last was 1117 secs ago) 722 (SIP/722 from SIP/722) with penalty 1 (ringinuse disabled) disabled) (realtime) (Not in use) has taken 264 264 calls (last was 1040 secs ago) 711 (SIP/711 from SIP/711) with penalty 1 (ringinuse disabled) disabled) (realtime) (Not in use) has taken 256 256 calls (last was 1338 secs ago) 744 (SIP/744 from SIP/744) (ringinuse disabled) (realtime) (Not (Not in use) has taken 1183 calls (last was was 2 secs ago) 743 (SIP/743 from SIP/743) (ringinuse disabled) (realtime) (realtime) (Unavailable) has taken 70 calls (last (last was 170178 secs ago) 741 (SIP/741 from SIP/741) (ringinuse disabled) (realtime) (Not (Not in use) has taken 1024 calls (last was was 267 secs ago) 771 (SIP/771 from SIP/771) with penalty 1 (ringinuse disabled) disabled) (realtime) (paused) (Not in use) has has taken 23 calls (last was 1029571 secs ago) secs ago) No Callers

741+743+744 должны имеють повышенный приоритет и именно им направляется звонок в первые 15 секунд. Потом звонок идет на всех, кто не в состоянии "пауза". Состояние "пауза" генерируется по графику и описано ниже в коде диалплана.

Вот кусок диалплана

[CallCenter] exten => X!,1,Wait(1) exten => _X!,n,Answer() ;exten => _X!,n,Playback(pearlpbx/custom/Vasvitaemedichnijcentr_Asklepij) exten => _X!,n,GotoIfTime(08:00-17:00,mon-fri,,?20) exten => _X!,n,GotoIfTime(17:00-19:00,mon-fri,,?30) exten => _X!,n,GotoIfTime(19:00-21:00,mon-fri,,?40) exten => _X!,n,GotoIfTime(21:00-23:00,mon-fri,,?50) exten => _X!,n,GotoIfTime(08:00-12:00,sat,,?60) exten => _X!,n,GotoIfTime(12:00-14:00,sat,,?70)

exten => X!,n,NoOp(HE PABOTAEM) exten => _X!,n,Playback(pearlpbx/nerabotaem20150312) ;exten => _X!,n,Playback(pearlpbx/custom/VasvitaemedichnijcentrAsklepij) ;exten => _X!,n,Playback(pearlpbx/custom/Nazhalzarazminemozhemovidpovistinavashdzvinok) ;exten => _X!,n,Playback(pearlpbx/custom/Boguniya8-23) ;exten => X!,n,Playback(pearlpbx/custom/Peretelefonujtebud-laskavrobochijchas) ;exten => _X!,n,Playback(pearlpbx/custom/Djakuemozarozuminnja2) ;exten => _X!,n,Playback(pearlpbx/custom/WaitinForYouCall) exten => _X!,n,Hangup(16) ; 8:00-17:00 Zvonki postupayut na vseh krome(711; 761; 771; 743) exten => _X!,20,NoOp exten => _X!,n,GoSub(subUnpauseAll,start,1()) exten => _X!,n,PauseQueueMember(CallCenter,SIP/711) exten => _X!,n,PauseQueueMember(CallCenter,SIP/761) exten => _X!,n,PauseQueueMember(CallCenter,SIP/771) exten => _X!,n,PauseQueueMember(CallCenter,SIP/743) exten => _X!,n,Goto(100) ; 17:00-19:00 Zvonki postupayut tolko na Shevchenko 14 (761) exten => _X!,30,NoOp exten => _X!,n,GoSub(subPauseAll,start,1()) exten => _X!,n,UnpauseQueueMember(CallCenter,SIP/761) exten => _X!,n,Goto(100) ; 19:00-21:00 Zvonki postupayut tolko na Vokzalnaya, 12 (711) exten => _X!,40,NoOp exten => _X!,n,GoSub(subPauseAll,start,1()) exten => _X!,n,UnpauseQueueMember(CallCenter,SIP/711) exten => _X!,n,Goto(100) ; 21:00-23:00 Zvonki postupayut tolko na Vokzalnaya 12 (711) exten => _X!,50,NoOp exten => _X!,n,GoSub(subPauseAll,start,1()) exten => _X!,n,UnpauseQueueMember(CallCenter,SIP/711) exten => _X!,n,Goto(100) ; SatAM 8:00-12:00 Zvonki postupayut tolko na CallCenter (741; 744) exten => _X!,60,NoOp exten => _X!,n,GoSub(subPauseAll,start,1()) exten => _X!,n,UnpauseQueueMember(CallCenter,SIP/741) exten => _X!,n,UnpauseQueueMember(CallCenter,SIP/744) exten => _X!,n,Goto(100) ; SatPM 12:00-14:00 Zvonki postupayut tolko na Shevchenko 14 (761) exten => _X!,70,NoOp exten => _X!,n,GoSub(subPauseAll,start,1()) exten => _X!,n,UnpauseQueueMember(CallCenter,SIP/761) exten => _X!,n,Goto(100)

; Queue exten => X!,100,Playback(pearlpbx/custom/Vasvitaemedichnijcentr_Asklepij) exten => _X!,n,Queue(CallCenter,rtT) exten => _X!,n,Hangup()

exten => _X!,150,AGI(PearlPBX-callback-add.pl,${CALLERID(num)},${EXTEN},${CHANNEL}) exten => _X!,n,Hangup();

[subPauseAll] exten => start,1,PauseQueueMember(CallCenter,SIP/711) same => n,PauseQueueMember(CallCenter,SIP/741) same => n,PauseQueueMember(CallCenter,SIP/743) same => n,PauseQueueMember(CallCenter,SIP/744) same => n,PauseQueueMember(CallCenter,SIP/722) same => n,PauseQueueMember(CallCenter,SIP/731) same => n,PauseQueueMember(CallCenter,SIP/761) same => n,PauseQueueMember(CallCenter,SIP/765) same => n,PauseQueueMember(CallCenter,SIP/771) same => n,PauseQueueMember(CallCenter,SIP/790) same => n,PauseQueueMember(CallCenter,SIP/791) same => n,PauseQueueMember(CallCenter,SIP/798) same => n,Return()

[subUnpauseAll] exten => start,1,UnpauseQueueMember(CallCenter,SIP/711) same => n,UnpauseQueueMember(CallCenter,SIP/741) same => n,UnpauseQueueMember(CallCenter,SIP/743) same => n,UnpauseQueueMember(CallCenter,SIP/744) same => n,UnpauseQueueMember(CallCenter,SIP/722) same => n,UnpauseQueueMember(CallCenter,SIP/731) same => n,UnpauseQueueMember(CallCenter,SIP/761) same => n,UnpauseQueueMember(CallCenter,SIP/765) same => n,UnpauseQueueMember(CallCenter,SIP/771) same => n,UnpauseQueueMember(CallCenter,SIP/790) same => n,UnpauseQueueMember(CallCenter,SIP/791) same => n,UnpauseQueueMember(CallCenter,SIP/798) same => n,Return()

;[Saturday] ;switch => Realtime/Saturday@extensions

741+743+744 должны имеють повышенный приоритет и именно им направляется звонок в первые 15 секунд. - КАК ЭТО РЕАЛИЗОВАТЬ?

PearlPBX + приоритет в очереди

Доброго времени суток. Используем сборку asterisk 11.6 PearlPBX. Разработчик техподдержку не оказывает (разовали договор), требуется настроить стратегию очереди таким образом:

В очереди на прием звонков находятся следующие операторы:

[root@pearlpbx asterisk]# asterisk -rx "queue show" CallCenter has 0 calls (max unlimited) in 'ringall' strategy (3s holdtime, 137s talktime), W:0, C:3294, A:395, SL:0.1% within 0s
Members: 731 (SIP/731 from SIP/731) with penalty 1 (ringinuse disabled) (realtime) (Not in use) has taken 132 calls (last was 68032 secs ago) 765 (SIP/765 from SIP/765) with penalty 1 (ringinuse disabled) (realtime) (Not in use) has taken 76 calls (last was 81980 secs ago) 761 (SIP/761 from SIP/761) with penalty 1 (ringinuse disabled) (realtime) (In use) has taken 266 calls (last was 1117 secs ago) 722 (SIP/722 from SIP/722) with penalty 1 (ringinuse disabled) (realtime) (Not in use) has taken 264 calls (last was 1040 secs ago) 711 (SIP/711 from SIP/711) with penalty 1 (ringinuse disabled) (realtime) (Not in use) has taken 256 calls (last was 1338 secs ago) 744 (SIP/744 from SIP/744) (ringinuse disabled) (realtime) (Not in use) has taken 1183 calls (last was 2 secs ago) 743 (SIP/743 from SIP/743) (ringinuse disabled) (realtime) (Unavailable) has taken 70 calls (last was 170178 secs ago) 741 (SIP/741 from SIP/741) (ringinuse disabled) (realtime) (Not in use) has taken 1024 calls (last was 267 secs ago) 771 (SIP/771 from SIP/771) with penalty 1 (ringinuse disabled) (realtime) (paused) (Not in use) has taken 23 calls (last was 1029571 secs ago) No Callers

741+743+744 должны имеють повышенный приоритет и именно им направляется звонок в первые 15 секунд. Потом звонок идет на всех, кто не в состоянии "пауза". Состояние "пауза" генерируется по графику и описано ниже в коде диалплана.

Вот кусок диалплана

[CallCenter] exten => X!,1,Wait(1) exten => _X!,n,Answer() ;exten => _X!,n,Playback(pearlpbx/custom/Vasvitaemedichnijcentr_Asklepij) exten => _X!,n,GotoIfTime(08:00-17:00,mon-fri,,?20) exten => _X!,n,GotoIfTime(17:00-19:00,mon-fri,,?30) exten => _X!,n,GotoIfTime(19:00-21:00,mon-fri,,?40) exten => _X!,n,GotoIfTime(21:00-23:00,mon-fri,,?50) exten => _X!,n,GotoIfTime(08:00-12:00,sat,,?60) exten => _X!,n,GotoIfTime(12:00-14:00,sat,,?70)

exten => X!,n,NoOp(HE PABOTAEM) exten => _X!,n,Playback(pearlpbx/nerabotaem20150312) ;exten => _X!,n,Playback(pearlpbx/custom/VasvitaemedichnijcentrAsklepij) ;exten => _X!,n,Playback(pearlpbx/custom/Nazhalzarazminemozhemovidpovistinavashdzvinok) ;exten => _X!,n,Playback(pearlpbx/custom/Boguniya8-23) ;exten => X!,n,Playback(pearlpbx/custom/Peretelefonujtebud-laskavrobochijchas) ;exten => _X!,n,Playback(pearlpbx/custom/Djakuemozarozuminnja2) ;exten => _X!,n,Playback(pearlpbx/custom/WaitinForYouCall) exten => _X!,n,Hangup(16) ; 8:00-17:00 Zvonki postupayut na vseh krome(711; 761; 771; 743) exten => _X!,20,NoOp exten => _X!,n,GoSub(subUnpauseAll,start,1()) exten => _X!,n,PauseQueueMember(CallCenter,SIP/711) exten => _X!,n,PauseQueueMember(CallCenter,SIP/761) exten => _X!,n,PauseQueueMember(CallCenter,SIP/771) exten => _X!,n,PauseQueueMember(CallCenter,SIP/743) exten => _X!,n,Goto(100) ; 17:00-19:00 Zvonki postupayut tolko na Shevchenko 14 (761) exten => _X!,30,NoOp exten => _X!,n,GoSub(subPauseAll,start,1()) exten => _X!,n,UnpauseQueueMember(CallCenter,SIP/761) exten => _X!,n,Goto(100) ; 19:00-21:00 Zvonki postupayut tolko na Vokzalnaya, 12 (711) exten => _X!,40,NoOp exten => _X!,n,GoSub(subPauseAll,start,1()) exten => _X!,n,UnpauseQueueMember(CallCenter,SIP/711) exten => _X!,n,Goto(100) ; 21:00-23:00 Zvonki postupayut tolko na Vokzalnaya 12 (711) exten => _X!,50,NoOp exten => _X!,n,GoSub(subPauseAll,start,1()) exten => _X!,n,UnpauseQueueMember(CallCenter,SIP/711) exten => _X!,n,Goto(100) ; SatAM 8:00-12:00 Zvonki postupayut tolko na CallCenter (741; 744) exten => _X!,60,NoOp exten => _X!,n,GoSub(subPauseAll,start,1()) exten => _X!,n,UnpauseQueueMember(CallCenter,SIP/741) exten => _X!,n,UnpauseQueueMember(CallCenter,SIP/744) exten => _X!,n,Goto(100) ; SatPM 12:00-14:00 Zvonki postupayut tolko na Shevchenko 14 (761) exten => _X!,70,NoOp exten => _X!,n,GoSub(subPauseAll,start,1()) exten => _X!,n,UnpauseQueueMember(CallCenter,SIP/761) exten => _X!,n,Goto(100)

; Queue exten => X!,100,Playback(pearlpbx/custom/Vasvitaemedichnijcentr_Asklepij) exten => _X!,n,Queue(CallCenter,rtT) exten => _X!,n,Hangup()

exten => _X!,150,AGI(PearlPBX-callback-add.pl,${CALLERID(num)},${EXTEN},${CHANNEL}) exten => _X!,n,Hangup();

[subPauseAll] exten => start,1,PauseQueueMember(CallCenter,SIP/711) same => n,PauseQueueMember(CallCenter,SIP/741) same => n,PauseQueueMember(CallCenter,SIP/743) same => n,PauseQueueMember(CallCenter,SIP/744) same => n,PauseQueueMember(CallCenter,SIP/722) same => n,PauseQueueMember(CallCenter,SIP/731) same => n,PauseQueueMember(CallCenter,SIP/761) same => n,PauseQueueMember(CallCenter,SIP/765) same => n,PauseQueueMember(CallCenter,SIP/771) same => n,PauseQueueMember(CallCenter,SIP/790) same => n,PauseQueueMember(CallCenter,SIP/791) same => n,PauseQueueMember(CallCenter,SIP/798) same => n,Return()

[subUnpauseAll] exten => start,1,UnpauseQueueMember(CallCenter,SIP/711) same => n,UnpauseQueueMember(CallCenter,SIP/741) same => n,UnpauseQueueMember(CallCenter,SIP/743) same => n,UnpauseQueueMember(CallCenter,SIP/744) same => n,UnpauseQueueMember(CallCenter,SIP/722) same => n,UnpauseQueueMember(CallCenter,SIP/731) same => n,UnpauseQueueMember(CallCenter,SIP/761) same => n,UnpauseQueueMember(CallCenter,SIP/765) same => n,UnpauseQueueMember(CallCenter,SIP/771) same => n,UnpauseQueueMember(CallCenter,SIP/790) same => n,UnpauseQueueMember(CallCenter,SIP/791) same => n,UnpauseQueueMember(CallCenter,SIP/798) same => n,Return()

;[Saturday] ;switch => Realtime/Saturday@extensions

741+743+744

!!741+743+744 должны имеють повышенный приоритет и именно им направляется звонок в первые 15 секунд. - КАК ЭТО РЕАЛИЗОВАТЬ?

PearlPBX + приоритет в очереди

Доброго времени суток. Используем сборку asterisk 11.6 PearlPBX. Разработчик техподдержку не оказывает (разовали договор), требуется настроить стратегию очереди таким образом:

В очереди на прием звонков находятся следующие операторы: 

> [root@pearlpbx asterisk]# asterisk -rx
 > "queue show" CallCenter has 0 calls
 > (max unlimited) in 'ringall' strategy
 > (3s holdtime, 137s talktime), W:0,
 > C:3294, A:395, SL:0.1% within 0s 
   
> Members:
 >       731 (SIP/731 from SIP/731) with penalty 1 (ringinuse disabled)
 > (realtime) (Not in use) has taken 132
 > calls (last was 68032 secs ago)
 >       765 (SIP/765 from SIP/765) with penalty 1 (ringinuse disabled)
 > (realtime) (Not in use) has taken 76
 > calls (last was 81980 secs ago)
 >       761 (SIP/761 from SIP/761) with penalty 1 (ringinuse disabled)
 > (realtime) (In use) has taken 266
 > calls (last was 1117 secs ago)
 >       722 (SIP/722 from SIP/722) with penalty 1 (ringinuse disabled)
 > (realtime) (Not in use) has taken 264
 > calls (last was 1040 secs ago)
 >       711 (SIP/711 from SIP/711) with penalty 1 (ringinuse disabled)
 > (realtime) (Not in use) has taken 256
 > calls (last was 1338 secs ago)
 >       744 (SIP/744 from SIP/744) (ringinuse disabled) (realtime) (Not
 > in use) has taken 1183 calls (last was
 > 2 secs ago)
 >       743 (SIP/743 from SIP/743) (ringinuse disabled) (realtime)
 > (Unavailable) has taken 70 calls (last
 > was 170178 secs ago)
 >       741 (SIP/741 from SIP/741) (ringinuse disabled) (realtime) (Not
 > in use) has taken 1024 calls (last was
 > 267 secs ago)
 >       771 (SIP/771 from SIP/771) with penalty 1 (ringinuse disabled)
 > (realtime) (paused) (Not in use) has
 > taken 23 calls (last was 1029571 secs
 > ago)    No Callers
Callers

741+743+744 должны имеють повышенный приоритет и именно им направляется звонок в первые 15 секунд. Потом звонок идет на всех, кто не в состоянии "пауза". Состояние "пауза" генерируется по графику и описано ниже в коде диалплана. диалплана.

Вот кусок диалплана

[CallCenter] 
exten => X!,1,Wait(1)
_X!,1,Wait(1)
exten => _X!,n,Answer() 
;exten => _X!,n,Playback(pearlpbx/custom/Vasvitaemedichnijcentr_Asklepij)
exten => _X!,n,GotoIfTime(08:00-17:00,mon-fri,,?20)
exten => _X!,n,GotoIfTime(17:00-19:00,mon-fri,,?30)
exten => _X!,n,GotoIfTime(19:00-21:00,mon-fri,,?40)
exten => _X!,n,GotoIfTime(21:00-23:00,mon-fri,,?50)
exten => _X!,n,GotoIfTime(08:00-12:00,sat,,?60)
exten => _X!,n,GotoIfTime(12:00-14:00,sat,,?70)
 
exten => X!,n,NoOp(HE _X!,n,Playback(pearlpbx/custom/Vas_vitae_medichnij_centr_Asklepij)
exten => _X!,n,GotoIfTime(08:00-17:00,mon-fri,*,*?20)
exten => _X!,n,GotoIfTime(17:00-19:00,mon-fri,*,*?30)
exten => _X!,n,GotoIfTime(19:00-21:00,mon-fri,*,*?40)
exten => _X!,n,GotoIfTime(21:00-23:00,mon-fri,*,*?50)
exten => _X!,n,GotoIfTime(08:00-12:00,sat,*,*?60)
exten => _X!,n,GotoIfTime(12:00-14:00,sat,*,*?70)

exten => _X!,n,NoOp(HE PABOTAEM) 
exten => _X!,n,Playback(pearlpbx/nerabotaem20150312)
_X!,n,Playback(pearlpbx/ne_rabotaem_20150312)
;exten => _X!,n,Playback(pearlpbx/custom/VasvitaemedichnijcentrAsklepij) _X!,n,Playback(pearlpbx/custom/Vas_vitae_medichnij_centr_Asklepij) 
;exten => _X!,n,Playback(pearlpbx/custom/Nazhalzarazminemozhemovidpovistinavashdzvinok)
_X!,n,Playback(pearlpbx/custom/Nazhal_zaraz_mi_ne_mozhemo_vidpovisti_na_vash_dzvinok)
;exten => _X!,n,Playback(pearlpbx/custom/Boguniya8-23)
_X!,n,Playback(pearlpbx/custom/Boguniya_8-23)
;exten => X!,n,Playback(pearlpbx/custom/Peretelefonujtebud-laskavrobochijchas)
_X!,n,Playback(pearlpbx/custom/Peretelefonujte_bud-laska_v_robochij_chas)
;exten => _X!,n,Playback(pearlpbx/custom/Djakuemozarozuminnja2)
_X!,n,Playback(pearlpbx/custom/Djakuemo_za_rozuminnja_2)
;exten => _X!,n,Playback(pearlpbx/custom/WaitinForYouCall)
exten => _X!,n,Hangup(16) 
; 8:00-17:00  Zvonki postupayut na vseh krome(711; 761; 771; 743)
exten => _X!,20,NoOp
exten => _X!,n,GoSub(subUnpauseAll,start,1())
exten => _X!,n,PauseQueueMember(CallCenter,SIP/711)
exten => _X!,n,PauseQueueMember(CallCenter,SIP/761)
exten => _X!,n,PauseQueueMember(CallCenter,SIP/771)
exten => _X!,n,PauseQueueMember(CallCenter,SIP/743)
exten => _X!,n,Goto(100)
; 17:00-19:00 Zvonki postupayut tolko na Shevchenko 14 (761)
exten => _X!,30,NoOp
exten => _X!,n,GoSub(subPauseAll,start,1())
exten => _X!,n,UnpauseQueueMember(CallCenter,SIP/761)
exten => _X!,n,Goto(100)
; 19:00-21:00 Zvonki postupayut tolko na Vokzalnaya, 12 (711)
exten => _X!,40,NoOp
exten => _X!,n,GoSub(subPauseAll,start,1())
exten => _X!,n,UnpauseQueueMember(CallCenter,SIP/711)
exten => _X!,n,Goto(100)
; 21:00-23:00 Zvonki postupayut tolko na Vokzalnaya 12 (711)
exten => _X!,50,NoOp
exten => _X!,n,GoSub(subPauseAll,start,1())
exten => _X!,n,UnpauseQueueMember(CallCenter,SIP/711)
exten => _X!,n,Goto(100)
; SatAM 8:00-12:00 Zvonki postupayut tolko na CallCenter (741; 744)
exten => _X!,60,NoOp
exten => _X!,n,GoSub(subPauseAll,start,1())
exten => _X!,n,UnpauseQueueMember(CallCenter,SIP/741)
exten => _X!,n,UnpauseQueueMember(CallCenter,SIP/744)
exten => _X!,n,Goto(100)
; SatPM 12:00-14:00 Zvonki postupayut tolko na Shevchenko 14 (761)
exten => _X!,70,NoOp
exten => _X!,n,GoSub(subPauseAll,start,1())
exten => _X!,n,UnpauseQueueMember(CallCenter,SIP/761)
exten => _X!,n,Goto(100)
 
_X!,n,Goto(100)

; Queue 
exten => X!,100,Playback(pearlpbx/custom/Vasvitaemedichnijcentr_Asklepij)
_X!,100,Playback(pearlpbx/custom/Vas_vitae_medichnij_centr_Asklepij)
exten => _X!,n,Queue(CallCenter,rtT)
exten => _X!,n,Hangup() 
 
 exten => _X!,150,AGI(PearlPBX-callback-add.pl,${CALLERID(num)},${EXTEN},${CHANNEL}) 
exten => _X!,n,Hangup();
 
_X!,n,Hangup();

[subPauseAll]
exten => start,1,PauseQueueMember(CallCenter,SIP/711)
 same => n,PauseQueueMember(CallCenter,SIP/741)
 same => n,PauseQueueMember(CallCenter,SIP/743)
 same => n,PauseQueueMember(CallCenter,SIP/744)
 same => n,PauseQueueMember(CallCenter,SIP/722)
 same => n,PauseQueueMember(CallCenter,SIP/731)
 same => n,PauseQueueMember(CallCenter,SIP/761)
 same => n,PauseQueueMember(CallCenter,SIP/765)
 same => n,PauseQueueMember(CallCenter,SIP/771)
 same => n,PauseQueueMember(CallCenter,SIP/790)
 same => n,PauseQueueMember(CallCenter,SIP/791)
 same => n,PauseQueueMember(CallCenter,SIP/798)
 same => n,Return()
 
n,Return()

[subUnpauseAll]
exten => start,1,UnpauseQueueMember(CallCenter,SIP/711)
 same => n,UnpauseQueueMember(CallCenter,SIP/741)
 same => n,UnpauseQueueMember(CallCenter,SIP/743)
 same => n,UnpauseQueueMember(CallCenter,SIP/744)
 same => n,UnpauseQueueMember(CallCenter,SIP/722)
 same => n,UnpauseQueueMember(CallCenter,SIP/731)
 same => n,UnpauseQueueMember(CallCenter,SIP/761)
 same => n,UnpauseQueueMember(CallCenter,SIP/765)
 same => n,UnpauseQueueMember(CallCenter,SIP/771)
 same => n,UnpauseQueueMember(CallCenter,SIP/790)
 same => n,UnpauseQueueMember(CallCenter,SIP/791)
 same => n,UnpauseQueueMember(CallCenter,SIP/798)
 same => n,Return()
 
n,Return()

;[Saturday]
;switch => Realtime/Saturday@extensions
Realtime/Saturday@extensions

!!741+743+744 должны имеють повышенный приоритет и именно им направляется звонок в первые 15 секунд. - КАК ЭТО РЕАЛИЗОВАТЬ?

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Проект компании "АТС Дизайн"
Asterisk® и Digium® являются зарегистрированными торговыми марками компании Digium, Inc., США.
IP АТС Asterisk распространяется под лицензией GNU GPL.