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Обрывы при звонках в Мегафон

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Добрый день! Возникла следующая проблема. Звоним в Мегафон (номер 88005500555), разговариваем с оператором, он нас ставит на удержание, через несколько минут вызов обрывается. Может через 3 мин завершится вызов, а может и через 7 минут. При разговоре с оператором не обрывалось ни разу, только когда висишь на удержании. Можно было подумать, что проблему у Мегафона, но если звонить с мобильного телефона, то данная проблема не возникает. Можно было подумать что проблема на Астериске, но звонки на другие номера работают нормально, и за 2 года его работы подобные жалобы не возникали. Возникло 2 месяца назад, когда начали часто звонить по этому номеру. Я понимаю, что вопрос из разряда "гадания на кофейной гуще", но мало ли, может кто-то уже встречался с такой проблемой и подскажет куда дальше смотреть. Буду очень благодарен

Asterisk 11.19.0. В город выходим по E1 PRI Снимал звонок Wireshark'om. Из того что получилось увидеть, вроде ничего критичного

Кратко sip debug: https://ibb.co/ixte0G

Полный sip debug:

No.     Time        Source                Destination           Protocol Length Info
   1881 29.350471   192.168.6.86          192.168.6.254         SIP/SDP  954    Request: INVITE sip:988005500555@192.168.6.254:5060 | 

Frame 1881: 954 bytes on wire (7632 bits), 954 bytes captured (7632 bits)
Ethernet II, Src: XiamenYe_f5:8c:eb (00:15:65:f5:8c:eb), Dst: SuperMic_6a:1f:cc (0c:c4:7a:6a:1f:cc)
Internet Protocol Version 4, Src: 192.168.6.86 (192.168.6.86), Dst: 192.168.6.254 (192.168.6.254)
User Datagram Protocol, Src Port: 5060 (5060), Dst Port: 5060 (5060)
Session Initiation Protocol (INVITE)
    Request-Line: INVITE sip:988005500555@192.168.6.254:5060 SIP/2.0
    Message Header
        Via: SIP/2.0/UDP 192.168.6.86:5060;branch=z9hG4bK3332054308
        From: "2013" <sip:2013@192.168.6.254:5060>;tag=3592805854
        To: <sip:988005500555@192.168.6.254:5060>
        Call-ID: 0_1399479574@192.168.6.86
        CSeq: 1 INVITE
        Contact: <sip:2013@192.168.6.86:5060>
        Content-Type: application/sdp
        Allow: INVITE, INFO, PRACK, ACK, BYE, CANCEL, OPTIONS, NOTIFY, REGISTER, SUBSCRIBE, REFER, PUBLISH, UPDATE, MESSAGE
        Max-Forwards: 70
        User-Agent: Yealink W52P 25.80.14.1
        Allow-Events: talk,hold,conference,refer,check-sync
        Supported: replaces
        Content-Length: 306
    Message Body

No.     Time        Source                Destination           Protocol Length Info
   1882 29.350785   192.168.6.254         192.168.6.86          SIP      557    Status: 401 Unauthorized | 

Frame 1882: 557 bytes on wire (4456 bits), 557 bytes captured (4456 bits)
Ethernet II, Src: SuperMic_6a:1f:cc (0c:c4:7a:6a:1f:cc), Dst: XiamenYe_f5:8c:eb (00:15:65:f5:8c:eb)
Internet Protocol Version 4, Src: 192.168.6.254 (192.168.6.254), Dst: 192.168.6.86 (192.168.6.86)
User Datagram Protocol, Src Port: 5060 (5060), Dst Port: 5060 (5060)
Session Initiation Protocol (401)
    Status-Line: SIP/2.0 401 Unauthorized
    Message Header
        Via: SIP/2.0/UDP 192.168.6.86:5060;branch=z9hG4bK3332054308;received=192.168.6.86
        From: "2013" <sip:2013@192.168.6.254:5060>;tag=3592805854
        To: <sip:988005500555@192.168.6.254:5060>;tag=as64bc4b74
        Call-ID: 0_1399479574@192.168.6.86
        CSeq: 1 INVITE
        Server: M29-AST-01
        Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH, MESSAGE
        Supported: replaces, timer
        WWW-Authenticate: Digest algorithm=MD5, realm="asterisk", nonce="04a88651"
        Content-Length: 0

No.     Time        Source                Destination           Protocol Length Info
   1885 29.364349   192.168.6.86          192.168.6.254         SIP      339    Request: ACK sip:988005500555@192.168.6.254:5060 | 

Frame 1885: 339 bytes on wire (2712 bits), 339 bytes captured (2712 bits)
Ethernet II, Src: XiamenYe_f5:8c:eb (00:15:65:f5:8c:eb), Dst: SuperMic_6a:1f:cc (0c:c4:7a:6a:1f:cc)
Internet Protocol Version 4, Src: 192.168.6.86 (192.168.6.86), Dst: 192.168.6.254 (192.168.6.254)
User Datagram Protocol, Src Port: 5060 (5060), Dst Port: 5060 (5060)
Session Initiation Protocol (ACK)
    Request-Line: ACK sip:988005500555@192.168.6.254:5060 SIP/2.0
    Message Header
        Via: SIP/2.0/UDP 192.168.6.86:5060;branch=z9hG4bK3332054308
        From: "2013" <sip:2013@192.168.6.254:5060>;tag=3592805854
        To: <sip:988005500555@192.168.6.254:5060>;tag=as64bc4b74
        Call-ID: 0_1399479574@192.168.6.86
        CSeq: 1 ACK
        Content-Length: 0

No.     Time        Source                Destination           Protocol Length Info
   1887 29.378382   192.168.6.86          192.168.6.254         SIP/SDP  1131   Request: INVITE sip:988005500555@192.168.6.254:5060 | 

Frame 1887: 1131 bytes on wire (9048 bits), 1131 bytes captured (9048 bits)
Ethernet II, Src: XiamenYe_f5:8c:eb (00:15:65:f5:8c:eb), Dst: SuperMic_6a:1f:cc (0c:c4:7a:6a:1f:cc)
Internet Protocol Version 4, Src: 192.168.6.86 (192.168.6.86), Dst: 192.168.6.254 (192.168.6.254)
User Datagram Protocol, Src Port: 5060 (5060), Dst Port: 5060 (5060)
Session Initiation Protocol (INVITE)
    Request-Line: INVITE sip:988005500555@192.168.6.254:5060 SIP/2.0
    Message Header
        Via: SIP/2.0/UDP 192.168.6.86:5060;branch=z9hG4bK991366826
        From: "2013" <sip:2013@192.168.6.254:5060>;tag=3592805854
        To: <sip:988005500555@192.168.6.254:5060>
        Call-ID: 0_1399479574@192.168.6.86
        CSeq: 2 INVITE
        Contact: <sip:2013@192.168.6.86:5060>
        Authorization: Digest username="2013", realm="asterisk", nonce="04a88651", uri="sip:988005500555@192.168.6.254:5060", response="1cee975d242f69364b9b91d4478f6f7e", algorithm=MD5
        Content-Type: application/sdp
        Allow: INVITE, INFO, PRACK, ACK, BYE, CANCEL, OPTIONS, NOTIFY, REGISTER, SUBSCRIBE, REFER, PUBLISH, UPDATE, MESSAGE
        Max-Forwards: 70
        User-Agent: Yealink W52P 25.80.14.1
        Allow-Events: talk,hold,conference,refer,check-sync
        Supported: replaces
        Content-Length: 306
    Message Body

No.     Time        Source                Destination           Protocol Length Info
   1888 29.379379   192.168.6.254         192.168.6.86          SIP      507    Status: 100 Trying | 

Frame 1888: 507 bytes on wire (4056 bits), 507 bytes captured (4056 bits)
Ethernet II, Src: SuperMic_6a:1f:cc (0c:c4:7a:6a:1f:cc), Dst: XiamenYe_f5:8c:eb (00:15:65:f5:8c:eb)
Internet Protocol Version 4, Src: 192.168.6.254 (192.168.6.254), Dst: 192.168.6.86 (192.168.6.86)
User Datagram Protocol, Src Port: 5060 (5060), Dst Port: 5060 (5060)
Session Initiation Protocol (100)
    Status-Line: SIP/2.0 100 Trying
    Message Header
        Via: SIP/2.0/UDP 192.168.6.86:5060;branch=z9hG4bK991366826;received=192.168.6.86
        From: "2013" <sip:2013@192.168.6.254:5060>;tag=3592805854
        To: <sip:988005500555@192.168.6.254:5060>
        Call-ID: 0_1399479574@192.168.6.86
        CSeq: 2 INVITE
        Server: M29-AST-01
        Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH, MESSAGE
        Supported: replaces, timer
        Contact: <sip:988005500555@192.168.6.254:5060>
        Content-Length: 0

No.     Time        Source                Destination           Protocol Length Info
   1898 29.469253   192.168.6.254         192.168.6.86          SIP      507    Status: 100 Trying | 

Frame 1898: 507 bytes on wire (4056 bits), 507 bytes captured (4056 bits)
Ethernet II, Src: SuperMic_6a:1f:cc (0c:c4:7a:6a:1f:cc), Dst: XiamenYe_f5:8c:eb (00:15:65:f5:8c:eb)
Internet Protocol Version 4, Src: 192.168.6.254 (192.168.6.254), Dst: 192.168.6.86 (192.168.6.86)
User Datagram Protocol, Src Port: 5060 (5060), Dst Port: 5060 (5060)
Session Initiation Protocol (100)
    Status-Line: SIP/2.0 100 Trying
    Message Header
        Via: SIP/2.0/UDP 192.168.6.86:5060;branch=z9hG4bK991366826;received=192.168.6.86
        From: "2013" <sip:2013@192.168.6.254:5060>;tag=3592805854
        To: <sip:988005500555@192.168.6.254:5060>
        Call-ID: 0_1399479574@192.168.6.86
        CSeq: 2 INVITE
        Server: M29-AST-01
        Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH, MESSAGE
        Supported: replaces, timer
        Contact: <sip:988005500555@192.168.6.254:5060>
        Content-Length: 0

No.     Time        Source                Destination           Protocol Length Info
   1900 29.475197   192.168.6.254         192.168.6.86          RTP      214    PT=ITU-T G.711 PCMA, SSRC=0x20D84D99, Seq=35524, Time=160, Mark

Frame 1900: 214 bytes on wire (1712 bits), 214 bytes captured (1712 bits)
Ethernet II, Src: SuperMic_6a:1f:cc (0c:c4:7a:6a:1f:cc), Dst: XiamenYe_f5:8c:eb (00:15:65:f5:8c:eb)
Internet Protocol Version 4, Src: 192.168.6.254 (192.168.6.254), Dst: 192.168.6.86 (192.168.6.86)
User Datagram Protocol, Src Port: 14252 (14252), Dst Port: 11924 (11924)
Real-Time Transport Protocol
    [Stream setup by SDP (frame 1887)]
    10.. .... = Version: RFC 1889 Version (2)
    ..0. .... = Padding: False
    ...0 .... = Extension: False
    .... 0000 = Contributing source identifiers count: 0
    1... .... = Marker: True
    Payload type: ITU-T G.711 PCMA (8)
    Sequence number: 35524
    [Extended sequence number: 35524]
    Timestamp: 160
    Synchronization Source identifier: 0x20d84d99 (551046553)
    Payload: 545454545454545454545454545454545454545454545454...

No.     Time        Source                Destination           Protocol Length Info
   2101 30.768742   192.168.6.254         192.168.6.86          SIP/SDP  813    Status: 200 OK | 

Frame 2101: 813 bytes on wire (6504 bits), 813 bytes captured (6504 bits)
Ethernet II, Src: SuperMic_6a:1f:cc (0c:c4:7a:6a:1f:cc), Dst: XiamenYe_f5:8c:eb (00:15:65:f5:8c:eb)
Internet Protocol Version 4, Src: 192.168.6.254 (192.168.6.254), Dst: 192.168.6.86 (192.168.6.86)
User Datagram Protocol, Src Port: 5060 (5060), Dst Port: 5060 (5060)
Session Initiation Protocol (200)
    Status-Line: SIP/2.0 200 OK
    Message Header
        Via: SIP/2.0/UDP 192.168.6.86:5060;branch=z9hG4bK991366826;received=192.168.6.86
        From: "2013" <sip:2013@192.168.6.254:5060>;tag=3592805854
        To: <sip:988005500555@192.168.6.254:5060>;tag=as714c7aa4
        Call-ID: 0_1399479574@192.168.6.86
        CSeq: 2 INVITE
        Server: M29-AST-01
        Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH, MESSAGE
        Supported: replaces, timer
        Contact: <sip:988005500555@192.168.6.254:5060>
        Content-Type: application/sdp
        Content-Length: 262
    Message Body

No.     Time        Source                Destination           Protocol Length Info
   2108 30.802440   192.168.6.86          192.168.6.254         SIP      433    Request: ACK sip:988005500555@192.168.6.254:5060 | 

Frame 2108: 433 bytes on wire (3464 bits), 433 bytes captured (3464 bits)
Ethernet II, Src: XiamenYe_f5:8c:eb (00:15:65:f5:8c:eb), Dst: SuperMic_6a:1f:cc (0c:c4:7a:6a:1f:cc)
Internet Protocol Version 4, Src: 192.168.6.86 (192.168.6.86), Dst: 192.168.6.254 (192.168.6.254)
User Datagram Protocol, Src Port: 5060 (5060), Dst Port: 5060 (5060)
Session Initiation Protocol (ACK)
    Request-Line: ACK sip:988005500555@192.168.6.254:5060 SIP/2.0
    Message Header
        Via: SIP/2.0/UDP 192.168.6.86:5060;branch=z9hG4bK2226521145
        From: "2013" <sip:2013@192.168.6.254:5060>;tag=3592805854
        To: <sip:988005500555@192.168.6.254:5060>;tag=as714c7aa4
        Call-ID: 0_1399479574@192.168.6.86
        CSeq: 2 ACK
        Contact: <sip:2013@192.168.6.86:5060>
        Max-Forwards: 70
        User-Agent: Yealink W52P 25.80.14.1
        Content-Length: 0

No.     Time        Source                Destination           Protocol Length Info
   2121 30.888460   192.168.6.86          192.168.6.254         RTP      214    PT=ITU-T G.711 PCMA, SSRC=0x62D3C6BA, Seq=101, Time=51984160, Mark

Frame 2121: 214 bytes on wire (1712 bits), 214 bytes captured (1712 bits)
Ethernet II, Src: XiamenYe_f5:8c:eb (00:15:65:f5:8c:eb), Dst: SuperMic_6a:1f:cc (0c:c4:7a:6a:1f:cc)
Internet Protocol Version 4, Src: 192.168.6.86 (192.168.6.86), Dst: 192.168.6.254 (192.168.6.254)
User Datagram Protocol, Src Port: 11924 (11924), Dst Port: 14252 (14252)
Real-Time Transport Protocol
    [Stream setup by SDP (frame 1887)]
    10.. .... = Version: RFC 1889 Version (2)
    ..0. .... = Padding: False
    ...0 .... = Extension: False
    .... 0000 = Contributing source identifiers count: 0
    1... .... = Marker: True
    Payload type: ITU-T G.711 PCMA (8)
    Sequence number: 101
    [Extended sequence number: 65637]
    Timestamp: 51984160
    Synchronization Source identifier: 0x62d3c6ba (1658046138)
    Payload: cbc8c3c5d1d5505750d5d4d7565d5b45455850545556505e...

No.     Time        Source                Destination           Protocol Length Info
   4519 48.695129   192.168.6.86          192.168.6.254         RTP EVENT 60     Payload type=RTP Event, DTMF Two 2

Frame 4519: 60 bytes on wire (480 bits), 60 bytes captured (480 bits)
Ethernet II, Src: XiamenYe_f5:8c:eb (00:15:65:f5:8c:eb), Dst: SuperMic_6a:1f:cc (0c:c4:7a:6a:1f:cc)
Internet Protocol Version 4, Src: 192.168.6.86 (192.168.6.86), Dst: 192.168.6.254 (192.168.6.254)
User Datagram Protocol, Src Port: 11924 (11924), Dst Port: 14252 (14252)
Real-Time Transport Protocol
    [Stream setup by SDP (frame 1887)]
    10.. .... = Version: RFC 1889 Version (2)
    ..0. .... = Padding: False
    ...0 .... = Extension: False
    .... 0000 = Contributing source identifiers count: 0
    1... .... = Marker: True
    Payload type: DynamicRTP-Type-101 (101)
    Sequence number: 992
    [Extended sequence number: 66528]
    Timestamp: 52126720
    Synchronization Source identifier: 0x62d3c6ba (1658046138)
RFC 2833 RTP Event

No.     Time        Source                Destination           Protocol Length Info
   4531 48.888022   192.168.6.86          192.168.6.254         RTP      214    PT=ITU-T G.711 PCMA, SSRC=0x62D3C6BA, Seq=1001, Time=52128160

Frame 4531: 214 bytes on wire (1712 bits), 214 bytes captured (1712 bits)
Ethernet II, Src: XiamenYe_f5:8c:eb (00:15:65:f5:8c:eb), Dst: SuperMic_6a:1f:cc (0c:c4:7a:6a:1f:cc)
Internet Protocol Version 4, Src: 192.168.6.86 (192.168.6.86), Dst: 192.168.6.254 (192.168.6.254)
User Datagram Protocol, Src Port: 11924 (11924), Dst Port: 14252 (14252)
Real-Time Transport Protocol
    [Stream setup by SDP (frame 1887)]
    10.. .... = Version: RFC 1889 Version (2)
    ..0. .... = Padding: False
    ...0 .... = Extension: False
    .... 0000 = Contributing source identifiers count: 0
    0... .... = Marker: False
    Payload type: ITU-T G.711 PCMA (8)
    Sequence number: 1001
    [Extended sequence number: 66537]
    Timestamp: 52128160
    Synchronization Source identifier: 0x62d3c6ba (1658046138)
    Payload: d555d5d5d555d5d5d5d5d5d5d555d5d555d5d55555d5d555...

No.     Time        Source                Destination           Protocol Length Info
  29263 244.212648  192.168.6.254         192.168.6.86          SIP      612    Request: BYE sip:2013@192.168.6.86:5060 | 

Frame 29263: 612 bytes on wire (4896 bits), 612 bytes captured (4896 bits)
Ethernet II, Src: SuperMic_6a:1f:cc (0c:c4:7a:6a:1f:cc), Dst: XiamenYe_f5:8c:eb (00:15:65:f5:8c:eb)
Internet Protocol Version 4, Src: 192.168.6.254 (192.168.6.254), Dst: 192.168.6.86 (192.168.6.86)
User Datagram Protocol, Src Port: 5060 (5060), Dst Port: 5060 (5060)
Session Initiation Protocol (BYE)
    Request-Line: BYE sip:2013@192.168.6.86:5060 SIP/2.0
    Message Header
        Via: SIP/2.0/UDP 192.168.6.254:5060;branch=z9hG4bK43f3ca8c
        Max-Forwards: 70
        From: <sip:988005500555@192.168.6.254:5060>;tag=as714c7aa4
        To: "2013" <sip:2013@192.168.6.254:5060>;tag=3592805854
        Call-ID: 0_1399479574@192.168.6.86
        CSeq: 102 BYE
        User-Agent: M29-AST-01
        Proxy-Authorization: Digest username="2013", realm="asterisk", algorithm=MD5, uri="sip:192.168.6.254", nonce="04a88651", response="0add4a8410c46cf77cbcb1241530b81e"
        X-Asterisk-HangupCause: Normal Clearing
            [Expert Info (Note/Undecoded): Unrecognised SIP header (X-Asterisk-HangupCause)]
                [Unrecognised SIP header (X-Asterisk-HangupCause)]
                [Severity level: Note]
                [Group: Undecoded]
        X-Asterisk-HangupCauseCode: 16
            [Expert Info (Note/Undecoded): Unrecognised SIP header (X-Asterisk-HangupCauseCode)]
                [Unrecognised SIP header (X-Asterisk-HangupCauseCode)]
                [Severity level: Note]
                [Group: Undecoded]
        Content-Length: 0

No.     Time        Source                Destination           Protocol Length Info
  29264 244.219412  192.168.6.86          192.168.6.254         SIP      344    Status: 200 OK | 

Frame 29264: 344 bytes on wire (2752 bits), 344 bytes captured (2752 bits)
Ethernet II, Src: XiamenYe_f5:8c:eb (00:15:65:f5:8c:eb), Dst: SuperMic_6a:1f:cc (0c:c4:7a:6a:1f:cc)
Internet Protocol Version 4, Src: 192.168.6.86 (192.168.6.86), Dst: 192.168.6.254 (192.168.6.254)
User Datagram Protocol, Src Port: 5060 (5060), Dst Port: 5060 (5060)
Session Initiation Protocol (200)
    Status-Line: SIP/2.0 200 OK
    Message Header
        Via: SIP/2.0/UDP 192.168.6.254:5060;branch=z9hG4bK43f3ca8c
        From: <sip:988005500555@192.168.6.254:5060>;tag=as714c7aa4
        To: "2013" <sip:2013@192.168.6.254:5060>;tag=3592805854
        Call-ID: 0_1399479574@192.168.6.86
        CSeq: 102 BYE
        User-Agent: Yealink W52P 25.80.14.1
        Content-Length: 0
удалить закрыть спам изменить тег редактировать

спросил 2017-12-12 16:11:36 +0400

podolskiy Gravatar podolskiy
11 ● 13 ● 5

обновил 2017-12-12 16:17:06 +0400

Comments

лучше лог , и дамп такого звонка вместе с E1.

april22 ( 2017-12-12 16:20:43 +0400 )редактировать

ок, как будем звонить, попробую снять. Правда на это нужен день-два, потому что звоним не часто, а просто позвонить и попросить поставить на удержание, боюсь не поймут :)

podolskiy ( 2017-12-12 17:44:29 +0400 )редактировать

Будьте первым, кто ответит на этот вопрос!

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Задан: 2017-12-12 16:11:36 +0400

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Обновлен: Dec 12 '17

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Проект компании "АТС Дизайн"
Asterisk® и Digium® являются зарегистрированными торговыми марками компании Digium, Inc., США.
IP АТС Asterisk распространяется под лицензией GNU GPL.