История изменений [назад]

Добрый день. Как я понял, суть Вашей проблемы в том, что по истечении 10 секунд звонок не выходит из очереди, т.е. не переходит на следующий шаг. Желательно посмотреть что происходит после Queue. Приведу свою конфигурацию.
queue.conf

[MyQueue]
strategy=ringall
timeout=10
retry=3
weight=0
wrapuptime=2
maxlen = 0
announce-frequency = 30
announce-holdtime = no
periodic-announce = thank-you-message
periodic-announce-frequency = 30
announce-round-seconds = 10
reportholdtime = no
timeoutrestart = no

member => Agent/5002,1
member => Agent/5008,1
member => Agent/5001,2
member => Agent/5003,2
member => Agent/5004,2
member => Agent/5005,2
member => Agent/5007,2
member => Agent/5521,2
member => Agent/5516,2
member => Agent/5517,2
member => Agent/5519,3

agents.conf

agent => 5001,5001,USER1
agent => 5002,5002,USER2
agent => 5003,5003,USER3
agent => 5004,5004,USER4
agent => 5005,5005,USER5
agent => 5007,5007,USER6
agent => 5008,5008,USER7
agent => 5516,5516,USER8
agent => 5517,5517,USER9
agent => 5519,5519,USER10
agent => 5521,5521,USER11

exten => _XXX.,1,CMonitor(i)                  ; запись разговора
exten => _XXX.,n,Queue(MyQueue|t|||1080)      ; очередь для ТП
exten => _XXX.,n,Dial(LOCAL/5002@internal,15)`enter code here`
exten => _XXX.,n,Dial(LOCAL/5001@internal,15)
exten => _XXX.,n,Dial(LOCAL/5003@internal,15)
exten => _XXX.,n,Dial(LOCAL/5004@internal,15)
exten => _XXX.,n,Dial(LOCAL/5005@internal,15)
exten => _XXX.,n,Hangup

Версия Asterisk 1.4.25.

Добрый день. Как я понял, суть Вашей проблемы в том, что по истечении 10 секунд звонок не выходит из очереди, т.е. не переходит на следующий шаг. Желательно  посмотреть что происходит после Queue. Приведу свою конфигурацию.
 queue.conf

[MyQueue]
strategy=ringall
timeout=10
retry=3
weight=0
wrapuptime=2
maxlen = 0
announce-frequency = 30
announce-holdtime = no
periodic-announce = thank-you-message
periodic-announce-frequency = 30
announce-round-seconds = 10
reportholdtime = no
timeoutrestart = no

member => Agent/5002,1
member => Agent/5008,1
member => Agent/5001,2
member => Agent/5003,2
member => Agent/5004,2
member => Agent/5005,2
member => Agent/5007,2
member => Agent/5521,2
member => Agent/5516,2
member => Agent/5517,2
member => Agent/5519,3

agents.conf

agent => 5001,5001,USER1
agent => 5002,5002,USER2
agent => 5003,5003,USER3
agent => 5004,5004,USER4
agent => 5005,5005,USER5
agent => 5007,5007,USER6
agent => 5008,5008,USER7
agent => 5516,5516,USER8
agent => 5517,5517,USER9
agent => 5519,5519,USER10
agent => 5521,5521,USER11

exten => _XXX.,1,CMonitor(i)                  ; запись разговора
exten => _XXX.,n,Queue(MyQueue|t|||1080)      ; очередь для ТП
exten => _XXX.,n,Dial(LOCAL/5002@internal,15)`enter code here`
_XXX.,n,Dial(LOCAL/5002@internal,15)
exten => _XXX.,n,Dial(LOCAL/5001@internal,15)
exten => _XXX.,n,Dial(LOCAL/5003@internal,15)
exten => _XXX.,n,Dial(LOCAL/5004@internal,15)
exten => _XXX.,n,Dial(LOCAL/5005@internal,15)
exten => _XXX.,n,Hangup

Версия Asterisk 1.4.25.