Очереди и таймауты..

; The old/current behavior of the queue has a serial type behavior in that the queue will make all waiting callers wait in the queue even if there is more than one available member ready to take calls until the head caller is connected with the member they were trying to get to.
; The next waiting caller in line then becomes the head caller, and they are then connected with the next available member and all available members and waiting callers waits while this happens.
; The new behavior, enabled by setting autofill=yes makes sure that when the waiting callers are connecting with available members in a parallel fashion until there are no more available members or no more waiting callers.
; This is probably more along the lines of how a queue should work and in most cases, you will want to enable this behavior.
; If you do not specify or comment out this option, it will default to no to keep backward compatibility with the old behavior.
;
autofill = yes

перевести или и так понятно?

вообще идете вот сюда http://www.voip-info.org/wiki/view/Asterisk+config+queues.conf и пробуете все по очереди.